Booking policy
Cancelling or moving. Please give at least 48 hours' notice using the link in your email. If you cancel with less than 48 hours' notice, or don't come to your appointment: if you've paid a deposit, you lose it; if you haven't, the full cost of the missed appointment must be paid before you can book again.
Strikes. Late cancellations and missed appointments are recorded as a strike on your account. After one, all future appointments need a non-refundable deposit to secure them. After 2, I'll ask you to book directly with me rather than online.
Deposits. New colour clients, and anyone needing a new skin test, pay a 50% cash deposit at their skin test to secure their colour appointment.
Skin tests. Colour needs a skin test at least 48 hours before, for new clients and anyone who hasn't had colour with me in the last 6 months.
Prices. Prices can vary and your final price is always confirmed in person. If my prices go up after you book, you keep the price we agreed, unless I tell you otherwise.
Colour. I don't offer colour for anyone under 16, and I can't colour hair with extensions in.
Running late. If you're more than 15 minutes late I may need to shorten or rebook your appointment.